Delivery & Returns

ONLINE ORDER DELIVERIES & RETURNS

All items purchased through our online store are processed and sent out within 2-3 business days, we will try to arrange delivery as fast as we can. Please be patient when waiting for your order, as items shipped from Gibraltar may taken a little longer.

We send all our items from our store room in Gibraltar, and rely on the Royal Mail service. We do not post over weekends or public holidays.

When ordering, at check out, please give a full address and add a mobile number, landline and email if possible.

 

We may have limited number of items with certain products, so if you order and we are unable to supply, we will be in touch to offer a refund or an alternative product.

We have created this online service to try to offer our customers a curated collection of brands that we hold in stock. 

If you have any comments, please get in touch, we are always looking to improve, or if you are interested in leaving a review please use facebook, google or trustpilot to show us some love. 

 

RETURNS

If you need to exchange an item, please email: support@active-vibe.com and we will assist you in the process.

If for any reason you are not happy with your purchase, we will assist you with an exchange or a refund, or a credit for a future purchase, subject to the conditions below:

Your full-priced item(s) can be returned within 14 days of receiving your purchase, provided they are unused and in their original condition, with tags still attached. We will add a returns label within the order for you to send the items back. But please contact us first at support@active-vibe.com

Christmas items can be exchanged with a receipt up two weeks after Christmas.

If an item is considered faulty due to manufacturing issues, please contact us before returning so we can work with you how best to resolve the issue.

If you wish to exchange your full-priced item, we do not always have the alternative you would like, so we may have to give you store credit or a refund, or maybe offer you a different alternative. 

Items purchased with store credit can be returned for store credit only, including full-priced items. 

Please note that, in the absence of any fault, returns are not available for any underwear, swimwear, socks, headwear or caps due to hygiene reasons.

Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Orders using store credit as a means of payment can only be refunded as store credit.

We do not offer returns, refunds or exchanges on Sale or discounted stock. 

To return the item(s) to us, please peel off this returns address label, included in your parcel, and stick it to the outside of your parcel. This label is not postage paid. Postage is paid by sender and will not be refunded by Active Vibe. If you can not see the returns label, please email us so we can send one to you. Keep your proof of returns/postage until you receive confirmation from us.

If you need to exchange an item, please email: support@active-vibe.com and we will try to assist you.

 

Thank you for your support and patience.

Active Vibe Team