Terms & Conditions
Terms and Conditions
Welcome to Active Vibe! These terms and conditions ("Agreement") govern your use of the Active Vibe website ("Website") and the purchase of products offered by Active Vibe Ltd ("Active Vibe," "we," "us," or "our"). By accessing the Website and placing an order, you agree to be bound by this Agreement. Please read these terms and conditions carefully before using the Website or making a purchase.
1. Company Information
- Active Vibe is a company registered in Gibraltar under the name Latitude 368 Ltd - registration number [114222].
- Registered address: ESV Hassans - Suite 4, 9th Floor, International Commercial Centre, 2A Main St., P.O. Box 230, Gibraltar
2. Product Information
- Active Vibe offers a selection of activewear and lifestyle apparel products sourced from various brands.
- All product descriptions, specifications, and images provided on the Website are for informational purposes only.
3. Shipping and Delivery
- We currently provide shipping services to the United Kingdom only.
- Shipping costs are calculated based on the weight of the ordered items.
- While we strive to dispatch orders promptly, any delivery times provided are estimates and not binding.
- We are a small team with limited stock and sizes, but will try to delivery what we can to the customer.
- We may at times have to provide the customer with an alternative or similar item to the one requested due to stock availability.
4. Returns and Refunds
- Customers may request returns within 14 days of receiving their order, subject to certain conditions. Your full-priced item(s) can be returned, provided they are unused and in their original condition, with tags still attached.
- If an item is considered faulty due to manufacturing issues, please contact us before returning so we can work with you how best to resolve the issue.
- If you wish to exchange your full-priced item, we do not always have the alternative you would like, so we may have to give you store credit or a refund, or maybe offer you a different alternative.
- Items purchased with store credit can be returned for store credit only, including full-priced items.
- Please note that, in the absence of any fault, returns are not available for any underwear, swimwear, socks or caps due to hygiene reasons.
- Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Orders using store credit as a means of payment can only be refunded as store credit.
- We do not offer returns, refunds or exchanges on Sale or discounted stock.
- Christmas items can be exchanged with a receipt up two weeks after Christmas.
- Customers are responsible for the cost of returning the products, even in cases of faulty or incorrect items. The return labels should be provided with every order. If assistance is required for returns, please email support@active-vibe.com
- Refunds, excluding shipping costs, will be issued upon receipt and inspection of the returned products.
5. Privacy and Data Protection
- Active Vibe is committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws.
- Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
6. Customer Support
- For any inquiries, support, or assistance, please contact our customer support team at support@active-vibe.com.
- We will endeavour to respond to your queries and resolve any issues in a timely manner.
7. Intellectual Property Rights
- All content on the Website, including text, graphics, images, logos, and product descriptions, is the intellectual property of Active Vibe or its licensors.
- You may not use, reproduce, modify, or distribute any content from the Website or social media without obtaining explicit written permission from Active Vibe.
8. Modifications and Amendments
- Active Vibe reserves the right to modify, amend, or update these terms and conditions at any time without prior notice.
- It is your responsibility to review this Agreement periodically for any changes.
9. Governing Law and Jurisdiction
- This Agreement shall be governed by and construed in accordance with the laws of Gibraltar.
- Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of Gibraltar.